Return & Damage Policy
We care about your satisfaction and ensure that every product is carefully packed and inspected before shipping. However, in rare cases, products may be damaged during transit. Please read our return and damage policy below.
Returns Accepted Only for Damaged Items
We do not accept returns for any reason other than product damage during delivery. Please inspect your order upon arrival and contact us immediately if the item is defective or damaged.
Proof of Damage Required
To process a damage claim, customers must provide:
Clear photos or videos of the damaged product
Images showing the outer packaging and shipping label
An unboxing video
Timeframe to Report Damage
All damage claims must be reported within 24–48 hours of delivery.
Claims submitted after this period may not be eligible for a return or replacement.
You can reach us at support@kansarabellmetal.com.
Keep the Packaging
Please keep the original packaging materials, including:
Product box
Outer shipping box
All included accessories/manuals
We may request the packaging for verification or return shipping.
Non-Returnable Situations
We do not accept returns in the following cases:
Damage caused by improper use or mishandling after delivery
Attempts to repair or modify the item
No proof of damage provided
Return request made after the allowed timeframe
Inspection and Approval
All damage claims are reviewed by our support team.
If your claim is approved, we will offer:
A replacement, or
A full refund (depending on item availability)
💰 Refunds will be processed within 1 to 7 working days after approval of the claim.
Our decision on damage claims is final after evaluation of submitted evidence.
How to Report a Damaged Item
Please email us at support@kansarabellmetal.com with:
- Order Number
- Description of the damage
- Photo(s) or video proof
- Date and time of delivery
This policy helps us serve you better while protecting against misuse. Thank you for your understanding and cooperation.
